Calling 9-1-1 Best Practices

2018 marks the 50th anniversary of the first 911 call and April is National 9-1-1 education month. The National Emergency Number Association (NENA) suggests following these best practices whenever calling 911:

  • When to call; If you are unsure of whether your situation is an emergency, go ahead and call 911.
  • If you call 911 by mistake, do not hang up the phone;Stay on the line until you can tell the call-taker that you called by accident and there is no emergency.
  • Do your best to stay calm and answer all questions; The questions 911 call takers ask, no matter how irrelevant they seem, are important in helping get the first responders to you as fast as possible.
  • Know the location of the emergency; Look for landmarks, cross street signs and buildings. Know the name of the city or county you are in.

Click HERE for additional 9-1-1 tips and guidelines from the NENA. Click HERE to access additional resources produced by both the National 9-1-1 Education Coalition and other 9-1-1 organizations across the country to support public education about the optimal use of 9-1-1 services nationwide, to help spread awareness of appropriate uses of 9-1-1 and April Education Month.

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